A self-assessment
The 25-Point Hospitality Operations Scorecard
Twenty-five statements across people, standards, guest experience, leadership, and culture. Score your operation honestly and see, in one place, where it is strong and where an opportunity may be quietly waiting.
- Twenty minutes to complete
- Fillable — score it on screen, no printing
- Yours to keep, and to use with your management team
Where should I send it?
What it covers
- 01
People & Training
Onboarding, materials, service training, development.
- 02
Standards & Systems
SOPs, service standards, consistency, accountability.
- 03
Guest Experience
The guest journey, touchpoints, recovery, personalisation.
- 04
Leadership & Operations
Manager presence, pre-shift, rhythm, alignment.
- 05
Culture & Continuous Improvement
Values, feedback, recognition, root cause.
A scorecard can show you where something is inconsistent.
Understanding why it is happening, what it may be costing you, and what to do about it is a different piece of work. If you would like an outside read on your property in writing, that is what the Operations Assessment is for.